Mapping Sentiments to Themes of Customer reactions on Social Media during a Security Hack: A Justice Theory Perspective.
Koteswara IvaturiAkshay BhagwatwarPublished in: Inf. Manag. (2020)
Keyphrases
- social media
- security requirements
- social networking
- customer service
- intrusion detection
- security policies
- data mining
- social media data
- access control
- electronic commerce
- theoretical framework
- information security
- social networks
- security mechanisms
- user generated content
- service quality
- sentiment analysis
- viewpoint
- online social networks
- security issues
- wireless sensor networks
- key management
- customer behavior
- data analysis
- social media platforms
- user comments