Adaptive terminal reporting for scalable service quality monitoring in large networks.
Jan GroenendijkYangcheng HuangLiam FallonPublished in: CNSM (2011)
Keyphrases
- service quality
- customer satisfaction
- service providers
- electronic commerce
- user satisfaction
- quality of service
- monitoring system
- real time
- information systems
- online shopping
- data analysis
- competitive environment
- competitive advantage
- social networks
- network structure
- complex networks
- business intelligence
- decision support
- decision makers
- call center
- data model
- subjective norm
- ultra low power