Simulating Customer-to-Customer Interaction In a B2B Financial Service Business By Empirical Agent-Based Modeling.
Makoto MizunoKeiko ToyaKana OzawaYutaro NemotoShintaro TannoKohei AraiKeisuke OuraAkira IshiiTakaaki OhnishiPublished in: EAI Endorsed Trans. Serious Games (2016)
Keyphrases
- electronic commerce
- customer service
- banking industry
- customer satisfaction
- agent based modeling
- service quality
- customer support
- decision making
- call center
- marketing campaigns
- financial markets
- electronic business
- business models
- data mining
- machine learning
- social behavior
- web services
- genetic algorithm
- financial services
- risk management
- social networks
- user interface