The effect of social capital on community loyalty in a virtual community: Test of a tripartite-process model.
Cheng-Chieh HsiaoJyh-Shen ChiouPublished in: Decis. Support Syst. (2012)
Keyphrases
- process model
- social capital
- virtual communities
- social support
- critical mass
- community members
- process mining
- knowledge sharing
- positive effects
- business process
- business processes
- human capital
- social networks
- inter organizational
- information flow
- online communities
- information and communication technologies
- petri net
- trust and reputation systems
- public sector
- virtual world
- business process models
- event logs
- computer mediated communication
- competitive advantage
- e government