eGovernment Service Quality Assessed through the Public Value Lens.
Khayri OmarHelana ScheepersRosemary StockdalePublished in: EGOV (2011)
Keyphrases
- service quality
- e government
- public administration
- public services
- government websites
- customer satisfaction
- electronic government
- service providers
- public sector
- service delivery
- human centric
- intellectual property
- digital government
- public organizations
- electronic commerce
- user satisfaction
- government services
- information systems
- public policy
- government information
- online shopping
- competitive advantage
- information quality
- quality of service
- strategic planning
- competitive environment
- government officials
- call center
- web services
- job satisfaction
- information sharing