eTOM and e-services based trouble-management operations: a large scale telecom case study.
Tung-Hsiang ChouJia-Lang SengBinshan LinPublished in: Int. J. Technol. Manag. (2008)
Keyphrases
- case study
- service delivery
- service management
- telecommunications networks
- service platform
- configuration management
- business continuity
- real world
- utility computing
- document management
- knowledge management
- context aware
- service oriented
- data intensive
- web services
- relationship management
- ubiquitous computing
- management system
- service providers
- information management
- small scale
- workflow management
- mission critical
- service composition
- customer relationship management
- content management
- reference architecture
- data management
- information services
- virtual enterprise
- social network analysis
- business analytics
- business process
- workflow execution
- mobile services
- network management