Video Analytics for Customer Emotion and Satisfaction at Contact Centers.
Kah Phooi SengLi-Minn AngPublished in: IEEE Trans. Hum. Mach. Syst. (2018)
Keyphrases
- video analytics
- customer satisfaction
- video analysis
- computer vision
- service quality
- electronic commerce
- facial expressions
- customer service
- user satisfaction
- virtual humans
- emotion recognition
- public space
- object detection
- video data
- emotional state
- multimedia
- expert systems
- video sequences
- customer loyalty
- data mining