An Empirical Assessment of Service Quality, Service Consumption Experience and Relational Exchange in Electronic Mediated Environment (EME).
Hua DaiAl F. SalamPublished in: Inf. Syst. Frontiers (2020)
Keyphrases
- service quality
- service providers
- customer satisfaction
- electronic commerce
- information systems
- competitive advantage
- online shopping
- quality of service
- relational databases
- user satisfaction
- website
- information quality
- call center
- real time
- data mining
- databases
- customer requirements
- incident management
- job satisfaction
- relational data
- data model