Book Review: "business Process Outsourcing: the Competitive Advantage", Rick Click and Thomas Duening.
Madanmohan RaoPublished in: J. Inf. Knowl. Manag. (2005)
Keyphrases
- competitive advantage
- business process
- business processes
- process model
- process management
- web services
- ws bpel
- business rules
- business process management
- business process models
- customer relationship management
- workflow model
- process mining
- service oriented architecture
- workflow management
- business process modeling
- competitive environment
- inter organizational
- market share
- user behavior
- workflow systems
- market competition
- workflow management systems
- sponsored search
- business analytics
- workflow technology
- data mining applications
- service providers