Business process improvement: empirical assessment and extensions.
Samia M. SihaGermaine H. SaadPublished in: Bus. Process. Manag. J. (2008)
Keyphrases
- process improvement
- business process
- software process improvement
- capability maturity model
- software process
- business processes
- knowledge management
- root cause
- business process management
- cost estimation
- process model
- business rules
- software development
- software engineering
- product development
- data mining
- quality assurance
- enterprise wide
- information systems
- image quality
- web services