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Computing conditional sojourn time of a randomly chosen tagged customer in a BMAP / MSP / 1 queue under random order service discipline.

Souvik GhoshAbhijit Datta Banik
Published in: Ann. Oper. Res. (2018)
Keyphrases
  • randomly chosen
  • queue length
  • web services
  • customer satisfaction
  • heavy traffic
  • service times
  • service requirements
  • search algorithm
  • service providers
  • steady state
  • call center
  • arrival process