"Everything Personal, Not Just Business: " Improving User Experience through Rule-Based Service Customization.
Richard HullBharat KumarDaniel F. LieuwenPeter F. Patel-SchneiderArnaud SahuguetSriram VaradarajanAvinash VyasPublished in: ICSOC (2003)
Keyphrases
- user experience
- mobile services
- user interface
- end users
- telecommunications industry
- user perceptions
- service delivery
- user studies
- user behavior
- service management
- user interaction
- mobile applications
- business process
- mission critical
- expert systems
- cloud services
- information systems
- business processes
- electronic commerce
- information access
- business intelligence
- enterprise systems
- m learning
- online services
- service providers
- customer service
- social bookmarking
- record keeping
- emerging technologies
- web services
- virtual organization
- service oriented architecture
- interface design
- service discovery
- service quality
- personal information
- information services
- user engagement
- service oriented
- grid services
- business models
- cloud computing