Measuring Information Technology Service Levels: a Literature Review.
Franziska SchorrLars HvamPublished in: IEEM (2020)
Keyphrases
- literature review
- service level
- information technology
- case study
- supply chain
- information systems
- lead time
- fuzzy theory
- information systems development
- public libraries
- total cost
- service requirements
- design science
- inventory policy
- call center
- service level agreements
- current issues
- inventory models
- planning horizon
- policy makers
- data sets