Consensus as a Tool Supporting Customer Behaviour Prediction in Social CRM Systems.

Adam Czyszczon Aleksander Zgrzywa

Published in: Comput. Sci. (2012)

Keyphrases

customer relationship management
prediction accuracy
management system
distributed systems
complex systems
social networks
information systems
expert systems
computer systems
knowledge based systems
prediction model
user behaviour
neural network
website
electronic commerce
social interaction