Impact of Users' Cognitive Responses on User Satisfaction in Online Community: Content Analysis of Online Reviews.
Donghyun KimSumali ConlonPublished in: AMCIS (2013)
Keyphrases
- content analysis
- user satisfaction
- online communities
- online reviews
- information systems
- collaborative learning
- computer supported collaborative learning
- user perceptions
- sentiment analysis
- structural equation modeling
- perceived usefulness
- social influence
- online discussion
- interaction analysis
- service quality
- virtual communities
- opinion mining
- sentiment classification
- databases
- machine learning
- product reviews
- social networks
- learning algorithm