Methodological proposal for business sustainability management by means of the Balanced Scorecard.
Ricardo ChalmetaSergio PalomeroPublished in: J. Oper. Res. Soc. (2011)
Keyphrases
- information systems
- enterprise systems
- decision making
- knowledge management
- key performance indicators
- management information systems
- business management
- change management
- decision support system
- business intelligence
- project management
- management system
- service delivery
- strategic management
- business world
- customer relationship management
- service management
- mission critical
- strategic decision making
- data mining
- data management
- data processing
- competitive advantage
- long term
- decision support
- business models
- business processes
- electronic commerce
- systems development
- business users
- enterprise architecture
- workflow management
- information technology infrastructure
- customer retention
- record keeping
- inter organizational
- senior management
- end users
- business managers
- business analytics
- competitive intelligence
- information management
- rfid technology
- network management