The Effects of Interactivity Constructs on Customer Loyalty in Mobile Environments.

Sung-Wook Baek Ji Kyung Ahn Jae Kyoung Lee

Published in: PACIS (2009)

Keyphrases

mobile environments
mobile devices
mobile users
mobile computing
customer loyalty
mobile applications
computing environments
mobile agents
mobile networks
location based services
service quality
e learning
semantic caching
quality of service
decision support
customer satisfaction
information systems