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Product recommendation incorporating the consideration of product performance and customer service factors.
Yong-Hai Li
Zhi-Ping Fan
Guang-Hui Qiao
Published in:
Kybernetes (2017)
Keyphrases
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product recommendation
customer service
recommender systems
collaborative filtering
user preferences
customer satisfaction
inventory control
customer behavior
product information
product reviews
customer support
governmental organizations
real time
knowledge management