Addressing e-Government Website Usability - A Users' Centred Evaluation.
Zhao HuangLaurence D. BrooksPublished in: WEBIST (2011)
Keyphrases
- e government
- user centered
- website
- usability evaluation
- usability testing
- public sector
- electronic government
- user interface design
- usability problems
- government services
- public administration
- digital government
- user satisfaction
- internet users
- user experience
- developing countries
- service delivery
- federal government
- government agencies
- government organizations
- online services
- web content
- end users
- user centred
- real world
- service offerings
- public services
- design process
- web portal
- life cycle
- information sharing
- knowledge management
- social media
- web pages
- national level
- governmental organizations
- public organizations
- artificial intelligence