Delivering customer services online: identifying best practices of medium-sized enterprises.

Nancy M. Levenburg Helen A. Klein

Published in: Inf. Syst. J. (2006)

Keyphrases

customer service
online services
online learning
governmental organizations
service providers
web services
end users

electronic commerce
customer support
marketing strategies
marketing campaigns
service oriented
context aware
customer data

business applications
high tech
potential customers
market segments
virtual enterprise
service composition
service delivery

cost efficient
competitive advantage
ubiquitous computing
technological solutions
business processes
online retailers
real time