Delivering customer services online: identifying best practices of medium-sized enterprises.
Nancy M. LevenburgHelen A. KleinPublished in: Inf. Syst. J. (2006)
Keyphrases
- customer service
- online services
- online learning
- governmental organizations
- service providers
- web services
- end users
- electronic commerce
- customer support
- marketing strategies
- marketing campaigns
- service oriented
- context aware
- customer data
- business applications
- high tech
- potential customers
- market segments
- virtual enterprise
- service composition
- service delivery
- cost efficient
- competitive advantage
- ubiquitous computing
- technological solutions
- business processes
- online retailers
- real time