Asymptotically optimal staffing of service systems with joint QoS constraints.
Jing ZanJohn J. HasenbeinDavid P. MortonPublished in: Queueing Syst. Theory Appl. (2014)
Keyphrases
- service systems
- asymptotically optimal
- call center
- arrival rate
- heavy traffic
- service level
- asymptotic optimality
- queueing model
- customer classes
- service rates
- quality of service
- service quality
- service selection
- queue length
- real time
- queueing networks
- state dependent
- web technologies
- service oriented
- steady state
- web services
- agent technology
- holding cost
- optimal policy
- machine learning