Examining Customer Rating Differences of Chain Restaurants: An Aspect-Based Sentiment Analysis.
Yuanyuan GaoPaul Jen-Hwa HuPublished in: ICIS (2018)
Keyphrases
- sentiment analysis
- product reviews
- online reviews
- rating prediction
- opinion mining
- recommender systems
- sentiment lexicon
- sentiment classification
- sentiment words
- sentence level
- text classification
- product features
- collaborative filtering
- natural language processing
- electronic commerce
- multi aspect
- user generated
- collective classification
- text mining
- data mining
- user preferences
- public opinion
- user ratings
- artificial intelligence
- co occurrence