A Virtual Knowledge Graph for Enabling Defect Traceability and Customer Service Analytics.

Nico Wilhelm Diego Collarana Jens Lehmann

Published in: ESWC (Satellite Events) (2021)

Keyphrases

customer service
knowledge base
structured data
software architecture
learning analytics
knowledge communities
data mining
reinforcement learning
data mining techniques
end users
knowledge discovery
semantic web
business intelligence
knowledge sharing
inventory control