Evaluating Public Service Delivery Smartness and Impact on Citizens' Well-Being.
Fera Tri HartantiJemal H. AbawajyMorshed U. ChowdhuryPublished in: IEEE Access (2022)
Keyphrases
- case study
- service delivery
- public services
- e government
- public administration
- public participation
- service provision
- government services
- public organizations
- public sector
- government information
- life cycle
- end to end
- government agencies
- service management
- online services
- policy makers
- service oriented
- e learning
- digital government
- public policy
- federal agencies