Acoustic and Lexical Sentiment Analysis for Customer Service Calls.
Bryan LiDimitrios DimitriadisAndreas StolckePublished in: ICASSP (2019)
Keyphrases
- customer service
- sentiment analysis
- natural language processing
- call center
- opinion mining
- sentiment classification
- sentiment polarity
- text mining
- sentence level
- wordnet
- text classification
- customer satisfaction
- multi aspect
- domain specific
- word sense disambiguation
- lexical information
- service level
- online reviews
- semantic relations
- keywords
- product reviews
- data mining
- neural network