Identifying usability attributes of automated telephone services.
R. T. DuttonJohn C. FosterMervyn A. JackF. W. M. StentifordPublished in: EUROSPEECH (1993)
Keyphrases
- service providers
- information services
- web services
- service oriented
- location aware
- composition of web services
- end users
- attribute values
- context aware
- neural network
- multi attribute
- semi automated
- agent technology
- service discovery
- customer service
- service delivery
- fully automated
- cost efficient
- usability evaluation
- interface design
- web technologies
- service composition
- ubiquitous computing
- user experience
- electronic commerce
- human computer interaction
- user interface
- social networks
- data mining