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Effects of Increased Omnichannel Integration on Customer Satisfaction and Loyalty Intentions.
Chris Lazaris
Panagiotis Sarantopoulos
Adam P. Vrechopoulos
Georgios I. Doukidis
Published in:
Int. J. Electron. Commer. (2021)
Keyphrases
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customer satisfaction
service quality
online shopping
user satisfaction
product design
customer service
customer data
customer retention
core competence
customer reviews
marketing strategies
databases
social context
internet banking
knowledge management
decision making
customer loyalty