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Face Value? Customer Views of Appropriate Formats for Embodied Conversational Agents (ECAs) in Online Retailing.

Kathy KeelingSusan BeattyPeter McGoldrickLinda A. Macaulay
Published in: HICSS (2004)
Keyphrases
  • embodied conversational agents
  • electronic commerce
  • virtual characters
  • metadata
  • face images
  • virtual environment