Quality and Efficiency Evaluation of Airlines Services.
Agnese RapposelliStefano ZaPublished in: IESS (2020)
Keyphrases
- service quality
- quality evaluation
- high quality
- web services
- service providers
- service oriented
- customer service
- higher quality
- service discovery
- context aware
- quality assessment
- user centric
- evaluation metrics
- evaluation method
- high efficiency
- data quality
- evaluation methods
- mobile services
- customer satisfaction
- end users
- computational complexity