Fuzzy Comprehensive Evaluation Method of the Importance Ratings of Customers' Requirements.

Chenguang Guo Yongxian Liu Peng Tian Shouming Hou

Published in: DET (2009)

Keyphrases

fuzzy comprehensive evaluation method
customer requirements
conceptual design
collaborative filtering
service providers
customer relationship management
databases
decision making
service quality
evaluation model
evaluation method
customer satisfaction