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Fuzzy Comprehensive Evaluation Method of the Importance Ratings of Customers' Requirements.
Chenguang Guo
Yongxian Liu
Peng Tian
Shouming Hou
Published in:
DET (2009)
Keyphrases
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fuzzy comprehensive evaluation method
customer requirements
conceptual design
collaborative filtering
service providers
customer relationship management
databases
decision making
service quality
evaluation model
evaluation method
customer satisfaction