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Exploring Customers' Post-Adoption Perceptions: a Study on Trust, Commitment and Related Constructs in B2C Online Service Context.
Matti Mäntymäki
Published in:
PACIS (2008)
Keyphrases
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user acceptance
theoretical and practical implications
service providers
customer satisfaction
online learning
electronic commerce
online environment
online consumer
context aware
theory of planned behavior
service quality
factors affecting
factors influencing
gender differences