Evaluation of Perceived Service Quality for Passengers at Airports.
Xiaobing LiuZhuo DengPublished in: ICMSS (2019)
Keyphrases
- service quality
- user satisfaction
- public transport
- customer satisfaction
- electronic commerce
- internet shopping
- online shopping
- service providers
- information systems
- quality of service
- information quality
- evaluation method
- competitive advantage
- evaluation model
- perceived usefulness
- job satisfaction
- air traffic
- competitive environment
- user interface
- structural equation modeling
- computer self efficacy
- technology acceptance
- real time