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In Corporating the E-S-QUAL Scale and Importance-Performance Analysis for Assessing Electronic Service Quality.
Abel Kristanto Widodo
Oktivia Selvina
Widhiyaningrum
Olivia Ester R. Siregar
Published in:
IMMS (2019)
Keyphrases
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service quality
customer satisfaction
service providers
electronic commerce
user satisfaction
information systems
quality of service
online shopping
competitive environment
competitive advantage
scale space
call center
application level
job satisfaction
website
information technology