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Consumers in Information Technology Enabled Service Encounters: Perceptions and Tradeoffs in Multi-Channel Interactions.
Tuure Tuunanen
Published in:
Int. J. E Serv. Mob. Appl. (2015)
Keyphrases
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multi channel
information technology
anti aliasing
single channel
web services
information systems
purchase decision
service offerings
management system
service quality
product information
attitudes toward
mac protocol
service providers
customer satisfaction
customer service
wavelet transform