Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study.
Colleen CookFred M. HeathPublished in: Libr. Trends (2001)
Keyphrases
- service quality
- user satisfaction
- user perceptions
- service providers
- information quality
- end users
- real time
- recommender systems
- electronic commerce
- attitudes toward
- quantitative and qualitative
- data analysis
- user centric
- statistically significant
- user interface
- factors affecting
- job satisfaction
- user acceptance
- competitive environment