Developing an Instrument for Measuring User Satisfaction with Knowledge Management Systems.
Chorng-Shyong OngJung-Yu LaiPublished in: HICSS (2004)
Keyphrases
- user satisfaction
- knowledge management systems
- information systems
- knowledge management
- service quality
- perceived usefulness
- knowledge sharing
- knowledge society
- customer satisfaction
- information quality
- user acceptance
- explicit knowledge
- kolmogorov smirnov
- structural equation modeling
- social networking
- domain knowledge
- information technology