Investigating the customer trust in artificial intelligence: The role of anthropomorphism, empathy response, and interaction.
Nguyen Thi Khanh ChiNam Hoang VuPublished in: CAAI Trans. Intell. Technol. (2023)
Keyphrases
- artificial intelligence
- intelligent systems
- customer service
- trust model
- human computer interaction
- machine learning
- user interaction
- electronic commerce
- case based reasoning
- computer science
- trust evaluation
- computational intelligence
- software engineering
- intelligent agents
- social interaction
- customer relationship management
- multi agent
- marketing strategies
- social aspects