Spotting Collective Behaviour of Online Frauds in Customer Reviews.

Sarthika Dhawan Siva Charan Reddy Gangireddy Shiv Kumar Tanmoy Chakraborty

Published in: IJCAI (2019)

Keyphrases

customer reviews
opinion mining
customer satisfaction
product reviews
product features
online product reviews
machine learning
positive or negative
artificial intelligence
association rules
knowledge representation
service quality