Shifting Role of Customer from Recipient To Partner of Care In Healthcare Organization

Muhammad Anshari Mohammad Nabil Almunawar

Published in: CoRR (2013)

Keyphrases

health care
information systems
home care
long term
medical care

patient care
health information systems
competitive environment
information technology
electronic commerce

customer satisfaction
health insurance
marketing strategies
healthcare systems
healthcare delivery

health information
customer service
clinical trials
email
website