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Value Co-creation as the Core of Service Innovation: Impacts of a Case Study of a Fully Digitized Health Insurance Company.

Roman RittwegerAnselm KronibusPeter Weiß
Published in: AHFE (8) (2020)
Keyphrases
  • health insurance
  • case study
  • health care
  • third party
  • service providers
  • fraud detection
  • web services
  • customer service
  • data sets
  • service quality
  • knowledge management
  • privacy policies
  • competitive market
  • market share