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Value Co-creation as the Core of Service Innovation: Impacts of a Case Study of a Fully Digitized Health Insurance Company.
Roman Rittweger
Anselm Kronibus
Peter Weiß
Published in:
AHFE (8) (2020)
Keyphrases
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health insurance
case study
health care
third party
service providers
fraud detection
web services
customer service
data sets
service quality
knowledge management
privacy policies
competitive market
market share