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IT Service Management within the IS Curriculum: Comparing Two German Experiences.
Thorsten Pröhl
Tobias F. Langkau
Koray Erek
Lutz M. Kolbe
Rüdiger Zarnekow
Published in:
AMCIS (2013)
Keyphrases
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case study
online learning
social studies
data sets
information technology
learning experience
intermediate level
service management