Measurement of e-service quality: An empirical study on online travel service.
Hongxiu LiYong LiuReima SuomiPublished in: ECIS (2009)
Keyphrases
- service quality
- service providers
- customer satisfaction
- public transport
- electronic commerce
- quality of service
- user satisfaction
- online shopping
- travel planning
- online learning
- information systems
- internet shopping
- competitive advantage
- call center
- customer loyalty
- competitive environment
- real time
- incident management
- customer requirements
- online services
- information quality
- databases
- cloud computing
- end users
- expert systems