Customer Knowledge Management in the Age of Social Networks.
Dario LiberonaManuel RuizDarcy FuenzalidaPublished in: KMO (2012)
Keyphrases
- knowledge management
- social networks
- customer knowledge
- knowledge resources
- knowledge sharing
- knowledge engineering
- electronic commerce
- online social networks
- case study
- social networking
- customer service
- information technology
- organizational learning
- social interaction
- social media
- semantic web
- age related
- social network data
- web based learning
- community detection
- tacit knowledge
- knowledge management systems
- network structure
- software development
- software engineering
- social network analysis
- marketing strategies
- knowledge reuse
- customer behavior
- real world
- e learning
- online communities
- link prediction
- information systems
- social relationships
- information diffusion
- age groups
- customer satisfaction
- competitive advantage
- community structure
- website