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Full Stack Customer Journey Mapping für das digitale Schadenmanagement von Versicherungen.
Olde Lorenzen-Schmidt
Gundula Beier
Uwe Zabel
Published in:
Usability Professionals (2017)
Keyphrases
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electronic commerce
customer service
neural network
social networks
clustering algorithm
image sequences
special case
customer satisfaction
ontology mapping
customer relationship management
transactional data
customer demand
customer behavior
customer knowledge
retail banking