Managing product returns in customer-centric e-tail environments.
Hokey MinChang Seong KoHyun-Jeung KoPublished in: Int. J. Serv. Technol. Manag. (2008)
Keyphrases
- customer requirements
- product information
- dynamic environments
- electronic commerce
- customer base
- customer demand
- software vendors
- real world
- life cycle
- customer orders
- customer preferences
- product development
- consumer behavior
- internet shopping
- neural network
- potential customers
- customer support
- marketing strategies
- product design
- service times
- customer service
- online retailers
- production planning