Two contexts of knowledge intensive service systems: high contact and mass market.

Michael H. Lyons

Published in: Int. J. Serv. Technol. Manag. (2011)

Keyphrases

knowledge intensive
service systems
knowledge acquisition
service oriented
service level
human resources
web technologies
law enforcement
decision making
knowledge management
software development
enterprise systems
expert systems
state space
software engineering
online learning
learning process