Citizen centric assessment framework for e-governance services quality.

Vinay Singh Garima Singh

Published in: Int. J. Bus. Inf. Syst. (2018)

Keyphrases

user centric
e government
high quality
web services
service oriented
artificial intelligence
lightweight
main contribution
conceptual framework
service delivery
government services
social media
service providers
information and communication technologies
quality assessment
agent based architecture