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Solving a staffing problem with annualized hours, multiskilling with 2-chaining, and overtime: A retail industry case.
Andrés Felipe Porto
César Augusto Henao
Amaia Lusa
Oliver Polo-Mejía
Roberto Porto Solano
Published in:
Comput. Ind. Eng. (2022)
Keyphrases
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databases
machine learning
knowledge base
case study
combinatorial optimization
call center
point of sale