SQ mGov: A Comprehensive Service-Quality Paradigm for Mobile Government.
Mahmud Akhter ShareefYogesh Kumar DwivediTeta StamatiMichael D. WilliamsPublished in: Inf. Syst. Manag. (2014)
Keyphrases
- service quality
- customer satisfaction
- service providers
- electronic commerce
- user satisfaction
- e government
- online shopping
- quality of service
- information systems
- call center
- mobile devices
- mobile phone
- united states
- competitive environment
- information technology
- mobile learning
- competitive advantage
- information quality
- internet access
- databases
- public sector
- government agencies
- mobile applications
- information sharing
- end users
- database systems
- technology acceptance
- database
- incident management