Call Center Staffing: Service-Level Constraints and Index Priorities.

Seung Bum Soh Itai Gurvich

Published in: Oper. Res. (2017)

Keyphrases

call center
service level constraints
service level
asymptotically optimal
service quality
arrival rate
service systems
queue length
customer service
database
agent technology
heavy traffic
probabilistic model
supply chain